Gloucestershire woman wins product liability claim
Mrs M from Stonehouse, Gloucestershire, contacted us after she had purchased a hair removal product via the internet. Mrs M carried out the initial patch testing as recommended in the product instructions. As this did not cause any reaction Mrs M then applied the product to her face.
Unfortunately she suffered an extremely severe adverse reaction. The skin on her face became inflamed, red and blistered.
A letter of claim was sent to the Defendants rerquesting technical information about the product. The Defendants denied liability and were very reluctant to provide full details of the product’s ingredients or the testing which has been undertaken.
We therefore issued court proceedings and this resulted in the Defendants’ solicitors making a one-off offer to settle the claim for £4,000. Mrs M was delighted with the offer of compensation and the claim was swiftly settled.
